Solving Homelessness Together

Client’s Rights and Expectations

CLIENT RIGHTS

  • You are entitled to be treated with courtesy and consideration at all times.
  • You are entitled to the handling of your case with complete competent and diligent, in accordance with the highest standards.
  • You are entitled to have your questions and concerns addressed in a prompt manner.
  • You are entitled to information to allow you to participate meaningfully in the development of your case.
  • You have the right to privacy and confidentially of information.
  • You may not be refused services based on race, creed, color, religion, sex, sexual orientation, age, national origin, or disability

EXPECTATIONS

It is a desire of the Network to be a safe, comfortable, peaceful place.  Everyone’s comfort and safety are important.  For this reason, the following behaviors are not acceptable in the Network’s office and those participating in these behaviors will be asked to leave and may be denied  services.

  • Being in off-limits areas without permission
  • Destroying property
  • Disobeying rules
  • Disrespecting other clients
  • Disrespecting staff and/or volunteers
  • Horseplay
  • Intoxication
  • Littering
  • Loitering
  • Not contributing to the safety, comfort and peacefulness of everyone involved with the Network
  • Not supervising or controlling your children
  • Possession of weapons
  • Possession of alcohol or illegal drugs
  • Profanity and/or loud tone of voice
  • Sexual activity
  • Theft
  • Verbal or physical threats
  • Violence

MORE EXPECTATIONS

  • Smoking is permitted outside.
  • Personal Hygiene must be maintained at a level acceptable to staff and other participants.
  • Personal Property should be kept with you at all times.  The Network is not responsible for any loss or damage to your property.

 

GRIEVENCES

No retaliation will be taken against a person making a complaint.  All complaints should be addressed in writing to the following:

Attn:  Executive Director

PO Box 811

Columbus, GA 31902

 

Suggestions are always welcome.